Health Home Care Management

Through the Health Home Serving Children program, we are able to bring our expertise in the comprehensive care of medically complex children and our knowledge of community resources to your home.

Contact information

Susan Murray, LCSW, Vice President, Patient/Family Experience, Clinical Outreach, and Care Coordination

About Our Department

Our social work care managers have masters degrees in Social Work and New York State licensure.  They have a vast knowledge of the resources available to medically complex children in local communities and help parents tie all the pieces of a complex care plan together to help each child reach his or her potential. Your care manager is able to make home visits, attend medical appointments or school meetings with you, and link you to social service agencies to provide support. They are your partner in the care of your child.  

Our Services

What is a Children’s Health Home?  

A Children’s Health Home isn’t a place!  It’s a type of care that allows for health care and service providers in the community to work together to make sure that your child receives the care and support services to stay healthy.   

What is a Care Manager?

Once your child is enrolled in a Children’s Health Home, a care manager will work with you to develop a care plan to address your child’s specific needs.  In addition to helping you to connect with the right providers and make appointments, your care manager can assist you with housing or transportation issues, social service needs (such as SSI, food stamps, WIC), school placement and supports, medications or equipment, or other community supports.

How do I know if my child qualifies for Children’s Health Home Services?

If your child receives Medicaid and has two or more chronic conditions, he or she may be eligible for the program.  There is no cost to enroll in the program and you can choose to disenroll at any time.  Your Medicaid and social service benefits will not change. 

What if my child doesn't have Medicaid?

If your child does not currently have Medicaid, or they have previously been found ineligible, they may be able to apply for services under the Children’s Waiver.  To learn more, please contact the New York State Children and Youth Evaluation Service (C-YES) at 1-833-333-CYES (1-833-333-2937). 

Is Blythedale a Children’s Health Home?

Blythedale provides care management services to members enrolled in our partner Health Homes.  Given our many years of experience working with medically complex children, we are proud to offer our expertise to this exciting New York State initiative.

Our Partner Health Homes:

Bronx Accountable Healthcare Network (BAHN) 
(855) 680-2273

Skyward Health
(888) 980-8410

How Do I Find Out More?

You can call Medicaid at (800) 541-2831 or click here

For more information about services in Westchester, please contact Jessica Hurtado, LMSW

For more information about services in the Bronx, please contact Crystal Jones, LMSW.

24/7 emergency line for members and families -  (914) 610-6034

Health Home Care Management Contacts

Profile photo for Susan Murray, L.C.S.W.

Susan Murray, LCSW

Vice President, Patient/Family Experience, Clinical Outreach, and Care Coordination

Profile photo for Crystal Jones, L.M.S.W.

Crystal Jones, LMSW

Health Home Care Manager

Profile photo for Jessica Hurtado, L.M.S.W.

Jessica Hurtado, LMSW

Health Home Care Manager

Profile photo for Decsiree Gonzalez, L.M.S.W.

Decsiree Gonzalez, LMSW

Health Home Care Manager

Simone Ross

Simone Ross, LMSW

Health Home Care Manager